877.490.5377
    Mon – Fri: 7am - 6pm CST
    Sat: 9am - 5pm CST
    Sun: 12pm - 5pm CST

Frequently Asked Questions

Contact Information

What is the Sit4Life mailing address?

Sit4Life
722 Landwehr Rd.
Northbrook, IL 60062

Hours of Operation

The Sit4Life is open Monday through Friday from 7:00am to 7:00pm(CST), Saturday from 9:00am to 6:00pm(CST), and Sunday from 12:00 noon to 5:00pm(CST).

Sending an Email?

Sales@Sit4Life.com

CustomerCare@Sit4Life.com

Contact Numbers

Sales: 877.490.5377

Customer Care: 800.913.8434

Fax: 847.504.1700

30 Day Return & Cancellation Policy

We want you to be able to shop worry free. We offer free returns within 30 days of receipt. All we ask is the returns be in the original packaging and in new condition.

Returns for Custom (non-stock) orders of $1500 or more will receive a refund less a restocking fee of 25% along with the shipping cost.

Damaged or Defective Merchandise

We are very sorry if your order has been received in unsatisfactory condition. We inspect all of our merchandise prior to shipment and are extremely careful in our packing and shipping processes. Please call us at 1.800.913.8434 to have a helpful Customer Care Specialist assist you with your damaged or defective order.

Security

Sit4Life does not sell address/email information. Please click here to view our privacy policy.

 

Ordering & Status

How do I check the status of my order?

Email CustomerCare@Sit4Life.com or call 800.913.8434 Monday through Friday from 7:00am to 7:00pm(CST), Saturday from 9:00am to 6:00pm(CST), and Sunday from 12:00 noon to 5:00pm(CST).

You will receive an email confirmation when your order is placed. In stock items will ship within 1 business day. You will receive an email with the tracking information when the item ships. If your order is for a non stock item, you will receive an email listing the estimated ship date. Once the item ships, you will receive an email with the tracking information.

How do I change an order?

Call us at 800.913.8434 Monday through Friday from 7:00am to 7:00pm(CST), Saturday from 9:00am to 6:00pm(CST), and Sunday from 12:00 noon to 5:00pm(CST) or email us at CustomerCare@Sit4Life.com.

How do I cancel an order?

Call us at 877.490.5377 Monday through Friday from 7:00am to 7:00pm(CST), Saturday from 9:00am to 6:00pm(CST), and Sunday from 12:00 noon to 5:00pm(CST). Please note that any other method of communication will not guarantee cancellation.

We will make every attempt to cancel your order per your request. Most orders are processed and ready for shipping within 1 business day. If your order has shipped or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the above return instructions once you receive the package. All return charges apply (please refer to the Sit4Life.com return policy below for specific charges).

Sit4Life Expedited Exchange:

Get the chair you want right away with our Expedited Exchange program. Call us to initiate the exchange and we can ship your new chair within 1 business day. You will be charged for the new chair, but once we receive your return, we'll credit you for the cost of the original item.

Repairing a Chair

If your chair is in need of warranty work we will help facilitate a repair for you. You may request a repair by filling out the warranty service form or by calling us at 800.913.8434.

We reserve the right to ship, at our discretion, parts needed to repair an item that may have been damaged.

 

General Shipping Information

Ground Shipping:

All standard shipping is free with the purchase of any new product. This excludes any clearance and refurbished items. FedEx Ground Shipping is available to any destination in the Continental United States. Please note that small packages do not require a delivery signature unless otherwise selected. Ground shipping is for curbside delivery only. In stock items ship within 1 business day. Additional shipping charges may apply to destinations located in Hawaii, Alaska, Puerto Rico and the US Virgin Islands.

Express and Overnight Shipping:

Express and Overnight Shipping are available upon request for an additional charge.

White Glove Delivery

We are able to offer premium White Glove Delivery on most items that we carry for an additional charge. Please contact us at 877.490.5377 or email Sales877-490-5377 for further details.

 

Payment Options

Credit Card Payment Options

Sit4Life accepts Visa, MasterCard, American Express, and Discover/Novus cards. Please ask us about our own financing through GECAF. If your billing information does not match the shipping information on your credit card, Sit4Life reserves the right to request copies of a valid ID (passport or drivers license) and a copy of the credit card being used (the middle eight digits can be blocked). Your credit card will be charged within 24 hours of placing your order.

Checks, Money Orders & CODs

Sit4Life accepts checks and money orders as payment options. Please mail these payments via traceable mail to insure prompt processing. If you are paying by check(U.S. addresses only and U.S. funds only), or money order (U.S. funds only), please mail a copy of your receipt to:

Sit4Life
722 Landwehr Rd.
Northbrook, IL 60062

Please be aware that there is a waiting period of up to 14 days when paying by check. We cannot process an order until your payment is received. We do not accept checks from foreign banks. Please do not send cash. Checks or money orders should be made payable to: Sit4Life

Free Shipping is available for all chairs delivered in the Contiguous US. Curbside delivery only. Returned chairs must be in like-new condition. Review our return policy for more information.

 
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